Shipping Information

WigsZone ship worldwide via UPS, DHL, FEDEX, TNT, EMS, Special Airlines etc.Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the invoice that's needed for smooth clearance through your country's Customs.

Q: How long is the delivery?
A: For stock hair units, we usually can ship them out in 1-2 work days. If our production needs more time to prepare your stock orders, we will email you or phone you to let you know and achieve your agreement.
For custom orders, the production turn around time is 20-40 work days depending on the complexity of your order.

Q: Why the price on the shipping invoice is different from the price I paid for some certain countries?
A: The prices shown on the shipping invoice will be different to what you paid as the prices on the shipping paper are for Customs declaration only.

A lower price declared helps the customers reduce ad-valorem duty or sales taxes you may have to pay when receiving imported goods in certain countries.
Please check about importing / tax regulations if you are first time customer. If you want us to declare true value on the shipping invoice, please inform us in advance.

1. Please leave your phone number when you place your order which is needed for safe delivery

2. We can ship to any P.O boxes and APO/FPO address .but it takes more than 7-10 working days ,very slow . So we suggest you provide a physical address.

3. For some certain countries, we ship items stamped as "Gift" or "Sample" and written of low product value,so most customers can't be charged a custom fee by your local Customs government.
But sometimes several countries such as Canada,Germany, Brazil would charge some taxes which are not avoided .

We will submit all documents to help you go through the Customs.

Orders Production Time:
1.ln Stock Orders Production Time: Usually takes 1-3 working days to process before shipped out unless there is some additional requests on the stock orders

2. Custom Orders Production Time: Normal custom order: 30 working days When your wig has been shipped, a notification will be sent to the email address you provided.

The tracking number will be attached in the email.

Package Tracking :
We share a strategic cooperation relationship with the world's popular express companies UPS, Fedex and DHL.

You can track your packages on their websites below with the tracking numbers